Privacy Policy

Effective Date:26-Apr-2025

Welcome to MHHelp Zimbabwe (http://mhhelp.co.zw), a subsidiary of the Gold Springs Health group. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, including our live chat and WhatsApp chatbot services.

1. Information We Collect

We may collect the following information when you interact with our platform:

a) Personal Information

  • Name, email address, and phone number (when provided via chat, contact forms, or WhatsApp)
  • Details shared during appointments or general inquiries

b) Usage Information

  • Browser type, device information, pages visited, IP address, referral source, and time of access

c) Chat and Messaging Data

  • Transcripts from live chat conversations
  • Messages and appointment details submitted via our WhatsApp chatbot

2. How We Use Your Information

We use your information to:

  • Facilitate mental health support services
  • Respond to inquiries and appointment requests
  • Provide and improve our website and chatbot experience
  • Communicate updates or important service notifications
  • Analyze usage to improve performance and security

3. Live Chat and WhatsApp

Our live chat and WhatsApp chatbot are designed to offer fast and secure communication:

  • Messages may be stored temporarily for service quality and follow-up
  • We do not use chat or WhatsApp data for marketing purposes without your consent
  • Sensitive information should be shared cautiously; we encourage you to avoid submitting confidential medical data via chat platforms

4. Cookies and Analytics

We use cookies and third-party analytics tools (e.g., Google Analytics) to understand website usage. You can manage cookie preferences in your browser settings.

5. Sharing of Information

We do not sell or rent your personal data. We may share limited information with:

  • Trusted service providers (e.g., chat and hosting platforms)
  • Law enforcement or government bodies, if legally required
  • Our internal team, to provide support and improve services

6. Data Security

We implement appropriate technical safeguards to protect your data. However, no online system is fully secure. We encourage you to use discretion when sharing personal details.

7. Third-Party Links

Our website may include links to external sites or services. We are not responsible for their privacy practices.

8. Your Rights

You may request to access, update, or delete your personal data at any time by contacting us at the email below. We’ll respond promptly and in accordance with local laws.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from minors.

10. Changes to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page with the latest revision date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

Email: admin@mhhelp.co.zw | admin@goldspringshealth.co.zw
Whatsapp no.: +263 776 240171
Address: 32 Josiah Tongogara, Milton Park
Harare, Zimbabwe